1-978-604-0913
1-978-604-0913

TECHNICAL SUPPORT - IT SPECIALIST - FRONT LINE

Pointe-Claire - Permanent Hire - 75-85K (to be discussed depending on your skills and experience)

Our firm was created with the primary desire to positively impact people's lives. Because we care about your success, we create quality matches between great employers and employees. We offer personalized, niche and creative Talent Hunting services for Engineering and Executive functions.

 

 

High-Tech, Fast-Growing & International 

VuWall is a global leader in video wall control systems, providing a complete ecosystem of products recognized for the most effective distribution of any source to any display throughout organizations.

  • Unified visualization & video wall control solutions for professional and mission-critical applications. 
  • Seamlessly bridging AV, IT and IP systems to easily manage and control any visual content across any display or video wall.

They are a privately held company with offices in Montreal and in Tubingen Germany. With customers in more than 45 countries, they have deployed over 2000 projects in many Fortune 500 organizations, government agencies, utility, transport, and security companies including the US Departments of Transportation, NASA, Canadian Space Agency, European Commission, Sydney Rail, Porsche, Daimler, L’Oréal, SNCF, and FIFA. 

 

 

The VuWall Experience

  • A transnational experience with a start-up vibe. 4 languages in use, in 4 countries location with many nationalities.  This environment offers different ways of thinking and working as each day may spice-up and brighten up your otherwise ordinary daily office life. 
  • Entrepreneur spirit, dynamic team of professionals that are always available for help and support. 
  • Evolve next to a humble, well-balanced, hands-on, smart and kind owner.
  • Embrace diversity within an exceptional culture made of kind, respectful, talented, dedicated and passionate people.
  • Competitive salaries and benefits.

All this in a Professional Friendly and Dynamic Atmosphere

 

Exciting Challenges & Environment

Would you like to work in a large and bright open space with walls of screens around you, surrounded by a strong team of professional colleagues? 

We are seeking a dedicated Technical Support Specialist who's responsability is to complete all necessary steps to support them for any after sales issue they may have. He has ownership of the support tickets and his number one responsability is to make sure the support issues are solved. This position requires initiative, empathy and a problem-solving attitude.

You will work closely with the software development team and the QA team to debug code, correct errors, and troubleshoot issues with our hardware and software. You will perform in a well-balanced role, working independently and being a strong Team Player.

The company culture permits and encourages you to explore growth opportunities and promotions. 

 

Combine your passion, purpose and your knowledge.

Carry over your knowledge to a fast-growing company 

Do you have at least 5 years of experience in a technical support position and would like to grow with us? 

Be part of an exciting start-up vibe and achieve your full potential.

 

Typical Duties

Is it exciting and challenging for you to:

 

  • Respond to customer requests in a timely manner
  • Organize the issues in our issue tracking portal
  • Report on escalated issues
  • Perform onsite and remote configuration / set up
  • Communicate internal issues that may require product improvement
  • Setup and maintain demo systems

 

Requirements

  • At least 5 years of technical experience in IT or AV industry
  • A good sense of troubleshooting
  • Able to communicate well with custumers in English (90% of clients are in the USA)
  • Ability to travel within Canada (occasional)
  • Completed computer networking courses

 

Additional skills

  • 10 years of experience in the IT field with at least 5 in a Technical Support role 
  • Experience in programming languages C# C++, is desired but not necessary
  • Experience in the AV Industry (integretor) is desired, but not necessary
  • Multitasking
  • Ability to speak other languages such as french, german or spanish. 

 

 

Do you think you are a perfect fit ? 

We want to know you !